Updated on 24 September 2026
Terms and conditions
These terms apply to work commissioned from Artsay by businesses and consumers when communicated and accepted before the contract is concluded. Specific written terms in the quotation take priority to the extent permitted by law.
01 / Artsay and contact
Artsay is the trading name of Ayoub Oufkir, a sole trader at Westdiep 4, 8301 Knokke-Heist, Belgium. Enterprise and VAT number: BE0798.081.356. Contact: info@artsay.pro and +32 485 96 44 34.
02 / Quotation and contract
The quotation specifies the products, services, quantities, finishes, files, price and any additional costs. Its validity is stated in the quotation. A contract requires express acceptance, for example by email or a signed quotation. A contact enquiry is not an order and silence is not acceptance. Consumers receive the total price, applicable taxes and known additional costs in advance. Additional work or charges require prior approval.
03 / Deposit and payment
A deposit of 50% of the agreed total is payable on confirmation, before work starts. The remaining 50% is payable within 14 calendar days after delivery or completion. The invoice states the due date and credits the deposit received. Partial deliveries follow payment milestones expressly agreed in writing. Extra work is agreed in advance. The deposit is a part-payment, not an automatically non-refundable charge.
04 / Design and three revision rounds
Each agreed design includes three revision rounds within the original brief. One round consists of a single consolidated feedback list and its implementation. A new concept, changed brief or additional round is extra work, with a price agreed first. Correcting an Artsay error or a departure from the agreed work does not count as a chargeable revision round.
05 / Supplied materials and approval
The client supplies accurate copy, details, measurements and usable files on time, with the necessary rights to supplied materials. Artsay checks technical suitability as included in the commission. Where appropriate, a design or proof is submitted before production. Check spelling, prices, quantities, measurements, positioning and finish. Production starts after express approval. Later changes may cause demonstrable new production or material costs, discussed in advance. Approval does not remove Artsay’s responsibility for its own execution errors or mandatory guarantee rights.
06 / Print, clothing and lettering
Screen colours may differ from print, vinyl or textiles. Reference colours, materials and critical tolerances are agreed beforehand, and delivery must meet those agreements. This is not a blanket exclusion for colour or production errors. Garment sizes, models, quantities, printing and embroidery are confirmed before ordering. Follow the care instructions provided. Particular risks for client-supplied garments or surfaces are discussed in advance. Artsay remains responsible for attributable errors.
07 / Installation, scheduling and delivery
The client provides safe access and the agreed preparation of vehicles, windows, walls or other surfaces. The quotation specifies who measures, obtains permits and performs preparatory work. Artsay reports visible surface unsuitability before installation. Additional visits or preparation are discussed in advance. Timing also depends on timely materials, approval and payment. Artsay reports delays and discusses a revised schedule. Statutory delivery rights and expressly agreed essential deadlines remain applicable. For consumers, risk in goods generally passes on physical receipt.
08 / Websites, copy, photography and video
Features, pages, languages, formats and deliverable files follow the quotation. Hosting, domains, maintenance, licences and subscriptions are included only if stated; recurring costs and termination terms are disclosed beforehand. SEO aims to improve visibility but does not guarantee rankings, revenue or visitor numbers. Locations, usage and necessary permissions for photography, filming and drones are agreed. Drone flights depend on safety, permissions and conditions. Necessary rights and any consent for portfolio publication are arranged separately.
09 / Usage rights and files
The quotation defines permitted use of designs, copy, images, software and other deliverables, and the files supplied. Unless otherwise agreed, full payment gives the client the usage rights necessary for the agreed purpose. Full copyright assignment or editable source files require an express agreement. Third-party fonts, stock images and software remain subject to their licences. Unselected concepts are not automatically included.
10 / Cancellation and suspension
Contact us promptly in writing to cancel. Outside statutory withdrawal or other legal termination rights, completed work and demonstrable, reasonably unavoidable costs are settled, taking savings into account. Artsay provides an itemised statement, credits the deposit and refunds any excess. The entire deposit is not automatically forfeited. A serious breach normally requires written notice and a reasonable opportunity to remedy it. Suspension or termination must be proportionate and preserve statutory rights.
11 / Consumer right of withdrawal
For distance or off-premises contracts, consumers generally have 14 calendar days to withdraw without giving a reason: for services, from the day after concluding the contract; for goods, from the day after receipt. Statutory exceptions may apply, including individually specified or clearly personalised goods. A standard product is not automatically bespoke. Starting services during this period requires a prior express request; on valid withdrawal, only the legally payable proportionate charge may apply. Withdrawal rights end after full performance only where statutory requirements for prior consent and acknowledgment are met. Digital content has separate requirements; express consent, acknowledgment of losing the right and confirmation are arranged separately.
12 / How to withdraw
Send an unequivocal statement to info@artsay.pro or the business address before the deadline. You may use the model below, but it is optional. For valid withdrawal, amounts due, including legally refundable standard delivery costs, are refunded within 14 days of notification using the original payment method unless another cost-free method is agreed. For goods, we may wait for their return or evidence of dispatch. Goods must be sent back within 14 days of notification. Consumers bear direct return costs only if properly informed beforehand; otherwise Artsay bears them. Any diminished value is charged only in accordance with law. Specific information and the model form are provided on a durable medium with the contract.
13 / Complaints, guarantees and liability
Report problems promptly to info@artsay.pro with order details and a description or photo. Artsay investigates and provides an appropriate remedy where needed. Statutory rights do not automatically expire after a few days. Consumers benefit, among other protections, from the two-year legal conformity guarantee for new consumer goods and applicable protections for digital content and services. Repair, replacement, price reduction or termination follow legal conditions. Each party is liable under applicable law for attributable breaches. These terms do not exclude liability for intentional misconduct, gross negligence, personal injury or other liability that cannot legally be excluded.
14 / Late payment and recovery costs
For business clients, the statutory commercial late-payment interest may be charged at an annual rate on the unpaid amount, together with the statutory EUR 40 fixed sum and reasonable, evidenced additional recovery costs insofar as legally payable, without double recovery. Consumers first receive a free reminder containing mandatory information and a waiting period of at least 14 calendar days. This starts the day after electronic dispatch or the third working day after dispatch by post. Only after that period will interest be charged on the remaining balance, at no more than the statutory commercial reference rate plus eight percentage points per year. The fixed charge is at most: EUR 20 for a balance up to EUR 150; EUR 30 plus 10% of the portion above EUR 150 for a balance up to EUR 500; EUR 65 plus 5% of the portion above EUR 500 for a higher balance, capped at EUR 2,000 in total. Charges must also be proportionate and are payable only if all legal conditions are met. For a corresponding attributable breach by Artsay, consumers are entitled to equivalent compensation calculated in the same way, without limiting mandatory rights. Court costs, legally recoverable bailiff fees and the statutory contribution towards legal representation may be payable by the debtor under the law and, where required, a court decision. Full lawyer fees are not automatically passed on; consumers are not charged extra amicable recovery costs above permitted charges. Reasonable disputes are examined and statutory defences remain available.
15 / Privacy, governing law and disputes
Personal data is handled as described in the privacy notice. Belgian law applies without removing mandatory consumer protection that would otherwise apply. Parties first seek an amicable solution. Consumers may contact the Belgian Consumer Mediation Service via consumentenombudsdienst.be. For disputes between businesses, the courts in Bruges with subject-matter jurisdiction are competent, subject to mandatory jurisdiction rules. For consumers, applicable statutory jurisdiction rules apply; this clause does not deprive them of a legally competent court. An invalid clause does not automatically invalidate the remaining terms. New versions do not apply retrospectively to existing contracts.
16 / Model withdrawal form
To Artsay — Ayoub Oufkir, Westdiep 4, 8301 Knokke-Heist, info@artsay.pro. I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods/the provision of the following service: … Ordered on/received on: … Name of consumer(s): … Address of consumer(s): … Date: … Signature of consumer(s), only if submitted on paper: … Delete as appropriate.